This summer is a bit different since I am living in the suites along with other work-studies, Fire and Rescue, student researchers, and students taking classes. It's a different dynamic not knowing everyone you live with, but it should be an interesting time!
Right now, I am working in both the Helpdesk and the LLRC. Each has its perks; being able to work with great bosses who get you food and provide a fun workplace is one of the reasons I enjoy working in IT so much.
|A coffee provided by my wonderful boss!|
|We got a delivery of 26 iPads for our new iPad cart!|
|My co-worker DJ sitting in the box the cart came in!|
Looks like it's fort time!
Working in IT has given me the ability to become more computer savvy which can be both a good thing and a bad thing. I would say I'm pretty good at Windows 7, but when it comes to Macs (except for setting up printing!) I'm basically clueless. The good thing about working at the Helpdesk is that my boss Erik (yep there are two eric/eriks in the office!) uses each time we don't know something as a teaching experience. Without him, I wouldn't know half the things I do!
Saint Michael's is largely a PC campus and has our campus HP program which I chose to utilize. Now, I might be a little biased, but this program is awesome! Should I ever accidentally trip and drop my computer, spill coffee on it, or the screen gets cracked, campus HP guy Eric can fix it at no extra cost! It's all included in the price you pay and that warranty is good for four years at Saint Mike's! While I haven't had any problems like that...yet...it's just one part of the wonderful service the Helpdesk provides.
Customer service is really crucial in this area considering many of us, including myself, get frustrated when this don't work the way that they do. Maybe you've spoken to me on the phone, seen me in our office, or gotten an e-mail from me - I hope it has always turned out well in your favor! We try to cater to you at the best of our abilities and with a smile. I know that sounds cheesy but it's true! Sometimes I think that makes all the difference.
P.S. A new and exciting thing happened yesterday! Instead of having to call the Helpdesk to rest your Mikenet password, you can do it yourself! Just click here and enter in your username, SSN, and ID number and voila! You have the ability to reset your password to something you can remember.
On that note, I will be writing another blog post about the LLRC probably next week - I'm still finding out awesome things that I didn't even know existed!
I hope you have a wonderful Memorial Day and enjoy your weekend!
Feel free to ask me a question, tweet me, or comment below :)
Sending all my love,